Exploring the Top Healthcare Workforce Management Metrics

Healthcare facilities are complex, and workforce management is a major part of the equation. Understanding and tracking key performance metrics related to your workforce is essential for optimizing operations and delivering quality patient care. A measured approach to uncovering and tracking metrics offers the data to retain healthcare professionals, guide their continued education, and identify opportunities for improvement.

In this article, we’ll discuss the advantages of tracking metrics, which metrics are most important to follow, and how workforce management software can help you keep track of them.

Image of business people in a meeting reviewing analytics.

Why You Should Pay Attention to Workforce Management KPIs

Tracking the right metrics is crucial in optimizing the performance of your healthcare facility. Metrics provide a quantitative way to measure and compare different areas of operations, allowing you to make data-driven decisions that lead to improved results. With a solid set of trackable metrics, you can use key performance indicators (KPIs) to measure your progress toward specific goals.

Whether you need to improve your infection control, increase patient satisfaction, or decrease turnover rates, metrics can help identify inefficiencies and areas for improvement. Metrics also allow you to benchmark against industry standards and compare yourself to similar facilities nationwide. Using metric data to inform your approach to training and continued education helps ensure your employees are engaged with their professional growth and have the tools to stay at the cutting edge of their medical specialty.

Top Staffing Metrics Examples to Monitor for Workforce KPI

Monitoring workforce management metrics is an excellent way to encourage positive results across your healthcare operations, from talent acquisition and patient satisfaction to retention.
Here are a few management metrics to track to enhance your efforts:

Employee Productivity

Employee productivity can be measured by the number of hours worked per patient, patients seen per hour, or patients seen per day. Tracking employee productivity is an excellent way to identify where your staff may be underperforming and help managers develop strategies to improve their productivity.

Turnover Rate

The staff turnover rate indicates how many employees left the facility during a specific period. Employees may leave facilities for various reasons, including unhappiness with management, pay, or benefits. High turnover rates can indicate unhappy employees, leading to decreased morale, higher costs, and a lower quality of care.

Monitoring the staff turnover rate can help managers identify areas for improvement and ensure that employees are happy and engaged in their work. A deeper investigation may be warranted if a facility has a high staff turnover rate.

Staff Scheduling Compliance

Scheduling compliance metrics measure how well staff adheres to their schedules. This metric is vital in healthcare facilities that are understaffed or have a high turnover rate, as it can indicate areas with an absence or excess of medical professionals.

Tracking scheduling compliance allows healthcare facility managers to ensure that the right number of staff members are on duty at all times and that there is enough personnel to provide quality care.

Compliance reports give managers a better understanding of:

The percentage of shifts that are adequately staffed
Staff members who frequently miss shifts or arrive late
Scheduling patterns and trends

Occupancy Rates

Monitoring occupancy rates allows managers to understand how many patients use the facility at any time. This metric is particularly useful for managers who are responsible for staffing. By understanding the patient-to-staff ratio, managers can ensure staffing levels and patient safety are not compromised.

Occupancy rates also give managers an understanding of the patient flow within the facility. This metric can be used to evaluate the effectiveness of marketing efforts, as it provides insights into how well the facility can attract new patients.

A well-structured workforce management system empowers you to source, onboard, and retain healthcare professionals without straining your resources. Expedient VMS has the tools to help you automate workforce-related tasks so you can focus on delivering care services.

Our Management Solutions

Employee Satisfaction

While employee satisfaction is subjective, it can be quantified by tracking employee retention rates and overall morale. Satisfied workers are more likely to be engaged and productive, improving patient outcomes. Managers can measure employee satisfaction through surveys, focus groups, or other feedback mechanisms.

This data type can then inform decisions about training programs, compensation packages, or other initiatives that may improve employee morale and retention rates. If employees are satisfied at your healthcare facility, you might see a decrease in voluntary turnover rates or an improvement in staff compliance with infection control measures.

Recruitment

Tracking recruitment metrics can help managers measure the effectiveness of their recruiting process and identify potential gaps in their hiring strategies. Examples of metrics related to recruitment include time-to-hire, diversity rate, and cost per hire. These metrics, especially when combined with other factors like offer acceptance rate, can inform decisions about attracting more qualified applicants or what incentives may be necessary to retain new hires.

Utilization Rate

Utilization rate is the percentage of time staff members spend actively working on projects or tasks. You’ll need to set up time-tracking software on your desktops and mobile devices to track this metric. This will enable you to monitor how much time employees spend on individual projects and calculate the utilization rate for everyone involved in those efforts.

The utilization rate can prove invaluable in identifying areas of inefficient employee productivity and can help you to take steps to remediate issues. A low utilization rate may indicate that employees have too much idle time or not enough work, while a high utilization rate may suggest that there needs to be more personnel to handle the workload.

Image of a stethoscope laying on top of business charts.

Implement a Workforce Management System From Expedient VMS to Improve Your Healthcare Environment

Workforce management software provides an easy way to track and monitor key performance metrics. The software aggregates data from multiple sources, giving you a comprehensive view of your operations. You can easily track staff hours, overtime rate, cost per hour, and much more. The software lets you quickly identify trends and potential issues by displaying data in easy-to-read reports and dashboards. With this information, you’re better positioned to make informed decisions about staffing needs and ensure your facility is adequately supported.

The Expedient vendor management solution (VMS) is designed to optimize task management and hand time back to you. With our VMS, you can engage with a vast network of highly qualified vendors and clinicians in a friendly and inclusive environment. Our platform centralizes tools and information to improve communication between all parties. We created real-time tools and a structured managed staffing program to maximize the use of your contingent workforce. Our platform can measure KPIs internally with surveys we make available to you.

Ready to optimize your workforce management approach? Reach out today.

Exploring the Top Healthcare Workforce Management Metrics

Why You Should Pay Attention to Workforce Management KPIs

Top Staffing Metrics Examples to Monitor for Workforce KPI

Employee Productivity

Turnover Rate

Staff Scheduling Compliance

Occupancy Rates

Employee Satisfaction

Recruitment

Utilization Rate

Implement a Workforce Management System From Expedient VMS to Improve Your Healthcare Environment

Surviving Nursing School: A Guide for Student Nurses

Holiday Staffing Tips for Hospital Administrators and Managers

How to Prepare for the 2024 Residency Match

Choosing a Physician Career Path: Partner or Employee?

Vendor Performance Measurement and Benchmarking: Leveraging Data for Improvement

HIPAA Compliance in Vendor Management: Ensuring Data Security and Privacy

How Software Ensures Patient Information Protection

Ensuring Compliance and Mitigating Risk: How Vendor Management Software Safeguards Healthcare Institutions

Vendor Relationship Management: Building Strong Partnerships with Software Support

Stay Connected

What We Do

Contact Us

Exploring the Top Healthcare Workforce Management Metrics

Why You Should Pay Attention to Workforce Management KPIs

Top Staffing Metrics Examples to Monitor for Workforce KPI

Employee Productivity

Turnover Rate

Staff Scheduling Compliance

Occupancy Rates

Employee Satisfaction

Recruitment

Utilization Rate

Implement a Workforce Management System From Expedient VMS to Improve Your Healthcare Environment

Share this entry

Stay Connected

What We Do

Contact Us